![]() The new and paid order with the new reference will contain all the details and items from all needed orders.ġ. it is moved to processed orders, but remains unpaid and does not affect stock levels. When Linnworks downloads an unpaid eBay order, which later turns into a Combined Invoice order on eBay and receives a payment, the original Linnworks ID is "Archived" i.e. Previously Linnworks would delete the old orders when the references had changed, which caused some issues during certain actions or tracking Linnworks order IDs On eBay, when an order is unpaid, then the reference for it may change when it becomes a combined invoice order and receives payment. Or by using the filtering options in the Open Orders screen: This Order Identifier enables you to sort/filter any Combined Invoice Orders either via Rules Engine: The name of the Order Identifier is eBay Combined Order Split and it will appear both on the original and the new order with the newly added items. To make identifying the new Combined Invoice additional orders easier and provide users that are not using Auto Merge Orders setting a method to use Rules Engineand filters for these orders, we have also added a special Order Identifier to them. shipping label/invoice is printed already) then you can either manually merge the orders or ship them separately. If you are not using the Auto Merge Orders setting or have already handled the original order to the extent that it cannot be merged (e.g. ![]() If you are using the Auto Merge Orders setting in Linnworks ( Settings > General Settings > Order Settings > Order Merge), then the new order will be automatically merged with the original. ![]() The new order entry: Combined order invoice.The original order entry: Combined order invoice.The new order will have the same External R eference as the previously downloaded order.īoth the new and the original order will also display an entry in the History tab of the order specifying it is part of a Combined Invoice order: When eBay adds a new item to the Combined Invoice order, a new order will be downloaded into Linnworks with the newly added item(s) missing from the original download. Previously, Linnworks deleted and recreated the orders, however, this was not the most optimal solution. To accommodate cases where eBay adds items to combined invoice orders, we have changed the way Linnworks handles these orders. The History/audit trail refers to the order being split, but I have not split any orders. I see two or more different orders in Linnworks that have the same External Reference number. Please note this is a channel-specific article only applicable to eBay.
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